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What
Information Required to Open a Case?
1. Company Name
2. Contact Name
3. Phone Number
4. GlobalCare Customer Service Number
5. Email Address
If you are an OEM or SI, the following information is needed:
1. End User Name, if applicable
2. End User Phone Number
3. End User GlobalCare Customer Service Number
Additionally, please supply
1. Any open case number that you may have with GEFanuc Support
2. Software Name, Version number, and any SIMS installed
3. The exact error message that you are receiving
4. Please identify the procedure to duplicate the error
Can I contact support for Application Development?
Please note that GMS Technical Support is here to assist in any
errors or design issues in products/best practices that you may
have. As a rule, Technical Support will not assist in
development, application engineering, or training. GEFanuc and
Gray Matter Systems both offer Software Training as well as
Application Development Services, to assure that you or your
customer achieves the best functioning system possible.
I
don't have valid Global Care contract. Can I get support?
Customers with GC contracts receive Priority Support. GMS
Support reply all emails and calls but it depends on our current
support load.
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